FAQs

Do you offer custom orders?

  • Everything is handmade to order so we can be very flexible and are happy to meet your specific requirements. I also make curtains, tie-backs, roman blinds, seat cushions, lampshades, doorstops, draught excluders, bolster cushions, bed runners, valences etc. and I’ve created many one-off unique pieces for customers. Please get in touch with your questions/requirements and I will get back to you ASAP with a quote and timescale.

Cancelling/Amending an Order

  • If your order has already been dispatched or processed - this means it's too late to cancel. But please get in touch with us as soon as possible, as we may still be able to amend your order if it's not yet been dispatched.

The fabric I want is not listed here, can you still source it?

  • We are able to source most fabrics from the brands we have listed, if you require a specific fabric please feel free to get in touch.

Will I Have to Pay for Tax or Customs on My Order?

  • When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country. Depending on the country, the buyer may be required to pay these charges at the time of delivery.

My order never got to me, what do I do?

  • Hopefully this doesn’t happen but in the unlikely case it does, we will contact the shipping carriers for you and work together to get your parcel to you as soon as possible. If your parcel does not arrive within 20 working days we will remake and resend your order.

 

  • If it's been marked delivered and it's only been one day, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours. Delivery drivers will often leave a parcel hidden from sight if you are not in when they call so check any safe spaces around your house just in case.

How Do I measure for Roman Blinds / Curtains?

  • Please message me and I will send over measuring guides for you.

If you have any other questions please send me a message and I will get back to you asap.